Vic Palmer Removals & Storage
Frequently Asked Questions

Frequently Asked Questions –
Vic Palmer Removals & Storage

We appreciate that our customers will often lead very busy lives, so here we have collated all the questions that we get asked frequently and answered them accordingly. If you have a question that is not listed here about any of our removals and storage products or services, call us today on Tel: 1300 138 851 and we will be happy to assist you.

What do I need to pack into boxes?

The rule of thumb is, If it fits in a box, then pack it in a box and we will take care of the rest.

Can you do the pre-packing of our goods into boxes?

Yes. We can pack your entire house, or we can simply help you finish off the job.

When do you do the pre-packing of the moving boxes?

Usually we do the pre-packing the day before your move unless there is only a minimal amount to pack then we can do the packing and move on the same day

What areas do you service for local moving and storage?

For local removals and storage Brisbane, The Gold Coast, Logan City, The Sunshine Coast, and Ipswich are the areas we service.

What areas do you service in Australia for long-distance moves?

We can move you to and from anywhere in QLD, NSW, VIC, The ACT and occasionally we get over to SA.

How do your removals and storage work?

How it works is, we bring the storage container to you on our truck. We leave the storage container on our truck, and we load your furniture, etc. into the storage container. We then return to our storage facility where we forklift off your container to be stored until your new place is ready. Therefore, no double handling of your goods.

Where will my furniture be stored?

All our storage customers goods from all areas will be stored at 140 Sandy Creek Road Yatala QLD which is on the border of Brisbane and The Gold Coast.

Is your storage secure?

Yes, our storage facility is very secure. Our facility is 24*7 secured with 2 separate security systems using best quality cctv cameras. We are very high and dry so no need to worry about any flooding, and because we use shipping containers for storage, there is no chance of fire getting to your goods like there would be if stored in a warehouse.

How long can I store my furniture with you for?

For as long or as short as you need. e.g., one day to 25 years.

Are you experienced?

Yes, very. We are a family owned and operated removals and storage business and have been since 1987. Our staff members are professionally trained, experienced, and most of our staff have been with us for many years. There is nothing we haven’t experienced before, and nothing is too much trouble.

What items are you not allowed to transport?

Highly flammable items and paint, e.g., Gas bottles (an empty bottle is ok), house paint.

Do you have large removalists trucks?

Yes, we have large 55m3 to 60m3 trucks for our local removals, for long-distance removals and interstate removals.

Do you offer internal moves?

Yes, if you merely need the manpower and not a truck, then we can send in our men with trolleys and a Ute if needed to move your household or office furniture, etc. from one room to another, one floor to another or next door.

Are you able to move me out of a high-rise building?

Yes, we sure can.

Is insurance included in the quote for my move?

Yes all prices we quote for moving include insurance. Please call us on 1300 138 851 for the details of what is included.

Can you do my furniture removals on the weekend?

Yes, we work on weekends. However, the rate is slightly higher on Saturday and Sunday. Please contact us for more details.

Do you transport pot plants?

Yes we do.

Can you come to my home or office and give me a quote?

Yes. If you need us to come out and look at your removal to give you a quote, have a look at the access to your property if it is a bit tricky for a truck or for moving items in and out of, or check out any extra heavy or large pieces that need moving. Please contact us, and we can arrange a time to call around.

How do I pay for your services?

You can pay with Visa, MasterCard or Cash.

You can pay with Visa, MasterCard or Cash.

Yes. If you need more then two men for your removal and/or pre-packing, then we can supply as many men as necessary to get the job done.

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Our Office
Servicing All Areas Of The Gold Coast,
Brisbane & Logan City.

Our depot, storage facility & head office is at
140 Sandy Creek Road Yatala, QLD 4207 | Gold Coast – Brisbane

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